Simon Sheridan

Telephone:  07958622950


Exceptional innovator and leader

Senior IT professional with over 20 years’ experience leading teams in large and SME businesses. Manager of multiple discipline teams across all aspects of IT.

Able to deliver projects of any size and complexity on time, budget and specification. Completely fluent in the complete product life cycle.


Management and leadership

  • Managing cross functional teams in high pressure environments
  • Responsible for budgeting the IT needs of an £80m business operation
  • Managing relationships with 3rd party software and hardware vendors on a continual basis
  • Tendering, specification writing and procurement of all new IT systems
  • Product management for software development, testing and implementation 
  • Staff performance reviews, reward management and career progression of teams
  • Responsible for the recruiting, building and leadership of teams


  • Highly motivated and motivating leader of teams.
  • Excellent communicator able to explain principles and concepts to all levels
  • Proven track record of delivering success and value.
  • A wealth of experience in supporting large numbers of clients over multiple software and hardware platforms.

Product and Project

Agile and waterfall product and project management, with certification in PRINCE2, ITIL and ILM management.  Comfortable working in any traditional or hybrid framework to deliver results and value

Successful Project Examples

  • Building a Service Delivery team from the ground up to support a network of 27,000 clients
  • Introduction of an Omni-channel platform with a service improvement of 90%
  • Replacement of an EPOS system in a busy retail environment across 30 sites
  • Virtualisation of 127 business applications, reducing support load by 50%
  • Integration of core business systems introducing automation and standardise procedures, reducing person hours by over 90% and reducing paper to zero

Career Profile

Agile Product Manager - Citizens Advice - August 2017 – Present
Managing all aspects of IT Product strategy, design, delivery and integration using Agile methodologies including Kanban and SCRUM.  Managing cross functional products teams in a DevOps environment and using tools such as JIRA, confluence and slack to oversee the success and delivery of multiple projects and products.

Technology Service Desk Manager - Citizens Advice - March 2016 – August 2017

IT Manager for a national organisation, directly managing a team of 10, responsible for supporting a complex infrastructure across multiple platforms including Windows Server, SQL, Citrix, Exchange, Active Directory, Google G-Suite, AWS and multiple open source platforms for over 27,000 users; using ITIL best practices.
Director - Codrington Foundation - August 2005 – Present

Charity director responsible for identifying, preparing and submitting grant proposals, strategic planning and identifying potential revenue streams.  Responsibility for the IT infrastructure, IT policy, application and online development.

Senior IT Manager - IT Services, University of Birmingham - March 2006 – June 2012

Responsible for all aspect of IT for a commercial business within the University of Birmingham corporate division. Managing product, support and development teams to deliver value and success to a fast moving and diverse group of business.  Continually engaging with the business to determine new initiatives and improve systems across the board.  Reporting to the Director and part of the senior management board.

Principal Network and Computer Officer - IT Services, University of Birmingham - March 2003 – Feb 2006
IT Manager for a large commercial business, with direct responsibility for multiple teams.  Managing the infrastructure, systems and support across various platforms including Windows Server, SQL, Citrix, Exchange, Active Directory, Oracle and UNIX and 2nd and 3rd line support of 6,000 users via an ITIL service desk environment.

IT and Network Manager - CRUK Institute for Cancer Studies - December 1999 – March 2003

Responsible for managing a team of three IT staff maintaining, developing and supporting a Windows Server farm running MetaFrame 1.8, Exchange 5.5, SQL7, IIS4 & IIS5. Database application development for large international clinical trials and supporting three hundred users on PC’s, Mac’s and Thin Clients, on a LAN and via Remote Access.  Offer Support for Hardware and software queries in a small helpdesk environment.  Responsible for the training and development of Staff IT Skills.

Senior IT Technician - College of Arts and law - October 1997 - December 1999
Team leader of a 2nd and 3rd line IT support team in a busy office responsible for over 2,000 users across PC and MAC hardware. Software and network support, across Windows NT, 95/98, 3.1. Responsibility for office organization, managing and training a team of 3 technicians, purchasing, sales and finances, web development and hardware repairs.

Professional Qualifications

ICAgile Certified Professional (ICP), PRINCE II Foundation, ITIL Foundation, Leading Effective Project Teams, Effective Delegation, ILM, Citrix AAC 4.2 Administrator – CTX1306, Citrix PS4 Administrator - CTX1256

Full clean UK driving license

Contact me:

* Required